Frequently Asked Questions

Q: How long does it take for my order to arrive after I place my order online?

A: Our usual turn around time for an order to be delivered is 5-10 working days from when your order is placed. Some orders can arrive sooner and some orders may take a little longer. Roofing4US will notify you of an eta for delivery by email as soon as we have an eta from our carriers.

 

Q: Where will my order ship from?

A: Roofing4US has over 600 locations across the US to ship from and this is growing all the time. Most orders are shipped using local carriers and arrive the same day as when they are dispatched. In some cases your order may come direct from the manufacturer and in this instance you will receive a tracking number where possible.

 

Q: Can I place my order over the phone?

A: Yes of course you can place your order over the phone. Our customer service team are available 18 hours per day 5 days per week to assist all our customers who wish to order their insulation over the phone. We also have a Live Chat feature on our website whereby our agents are ready to assist you with any questions you might have.

 

Q: What is the best insulation for basement walls?

A: There are a number of different types of insulation you can use for insulating your basement walls. It really depends on how much you want to spend. The first obvious choice would be a glasswool insulation like Owens Corning Insulation, CertainTeed Insulation or Johns Manville Insulation. These would be the most common to use and also the most cost effective but are subject to moisture absorption so if your basement is damp probably best not to use them. Next up would be Roxul or Thermafiber. These insulation's have the same R-Values as glasswool but offer no moisture absorption, fire protection and also has acoustic properties to dampen airborne sound. This is more expensive than standard glasswool but has its obvious advantages. Third up would be XPS insulation such like Pactiv and Polyiso insulation such like R-max/ Hunter. These insulation products are rigid boards and do not absorb moisture and also have a higher R-Value per inch thickness when compared to mineralwool or glasswool. However the price is reflected in this as these rigid boards are more expensive. Pactiv XPS will give you and R-Value of 5 per inch thickness and R-Max Polyiso will give you an R-Value of 6 per inch thickness.

 

Q: I live in Miami Florida. Why do I need so much insulation?

A: Whether you live in a hot climate or a cold climate insulating your home is equally important. For the cold climates we insulate our home to keep the heat within our homes. Whereby in a hot climate we insulate our homes to keep our homes air conditioned. 1000's of dollars can be wasted every year from poorly insulated homes in warm climates due to the cool air escaping via poorly insulated attics and walls.

 

Q: What can I use in the roof for insulation?

Insulating your roof is always a difficult job. Reason being is that you are working overhead and this type of work becomes very tiresome on your arms and neck. The best advice in a situation like this is to make sure that the floor you are walking on is secure and there are no gaps. As you are always looking up it is easy to step off an edge and fall through the ceiling andd thats another problem in itself. After you have secured your footing the next job at hand is get to work on insulating in between those rafters. Galsswool like Owens Corning / CertainTeed / Johns Manville are always great options. Its easy to install but make sure you wear a msk to avoid any airbourne fibers going into your lungs.

Polyiso and XPS are also good options here but alot more labour intensive to install but the rewards are far greater than glasswool or minerfiber like Roxul or Thermaiber. Insulating your roof is always a tough job so take your time and make sure you fill all gaps with the insulation and do not squeeze the glasswool or minerwool into place too much as that will reduce its performance.

 

Q: Can I specify when my order will be delivered ie. date and time?

When you place your order online you will receive an email within 24 hours after the order is placed, however but we endeavor to inform you within 2 - 3 hours. If a delivery is unsuccessful due to the responsibility of the customer then any additional costs incurred maybe due and payable to Roofing4US prior to re-delivery.

 

Q: I need my order delivered to a different address to my billing address. Is this possible?

Yes it is possible to ship to many different addresses for the same order. However this maybe subject to additional fraud checks on the payment option chosen. Roofing4US may contact the customer to verify your order and shipping address in this circumstance.

 

Q: Where on my property will you leave my order?

We will leave your order on the sidewalk only. We recommend that somebody is there to bring your order into your property.

Due to insurance guidelines, delivery will be to the sidewalk next to your property only. Delivery personnel are unable to enter private residences, so the recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

Q: If I have a problem or I want to amend my order who do I speak to?

You can contact us via telephone on 786-224-0029, our friendly customer support team will be more than happy to assist you. Please remember that you will need to state your order number so please have it ready.

Our opening hours to accept your call are Monday to Friday 6:30am - 6pm EST

You can also contact us any time by emailing us at sales@4us-group.com.

 

Q: How do I cancel my order?

If you wish to cancel your order, this can be done by emailing deliveries@4us-group.com. Cancellations cannot be taken over the phone or via any other communication medium provided online.

When your cancellation email is received by our team, your order will be processed for cancellation. If your order has already shipped, it is not possible to cancel your order.

Please have your Full name and Order Number contained within your cancellation email. Failure to do so could result in a delay in processing your cancellation email. 

Your order is only cancelled when you receive a cancellation confirmation email from the deliveries team.